Operator?!
“Good (plug in time of day) SPR Nanc- -”
“Hello I was on your site and I was looking at the information you offer and I was wondering if… is… do you have… how can I get more information? The thing is I have so many questions and I don’t think they can all be answered by your site. And one time I called a company that sent me literature that I didn’t really like. Your site is easy to navigate through, but my husband and I have questions. Where are you located? Because I am in (name a state) and if you have an office closer to me that would be wonderful. However- -”
Grrr! Also I get a lot of…
“Hello I'vebeen calling for (plug in name of lazy employee that won’t answer the phone) and she isn’t answering me or she won’t call me back.”
“I am very sorry to hear that, unfortunately I am unable to leave the reception desk , let me transfer you to someone else in that department that may be able to help you.”
“You can’t get up and go look for her?”
“No, I’m sorry I cannot.”
“Uh-ummm… FINE.”
Grrrrrrrr!
Ciao!
